FAQs
What should I do if I get a suspicious login alert?
Suspicious login alerts are designed to identify logins to mailboxes in your organisation that are out of the ordinary. They are normally prompted when a login is made from outside the country. If you receive a suspicious login alert email then you ...
How often is my email and cloud storage backed up on your system?
Our email and cloud office solutions are provided through our technology partner, Zoho. The system is continuously backed-up rather than on a schedule, meaning that as soon as you add a new document or save an email, it is stored multiple times on ...
How do I add contacts?
To add a contact to your Contacts List, first you need to click on the category where you want your new contact to be stored e.g. My Contacts (under personal), Org Contacts (under organization), or under Org Groups (if you've been given permissions). ...
What does the Zoho Mail App for mobile look like?
Here's what the Zoho Mail App for Mobile looks like. When setting up a distribution list, if the Strems option is selected, these will appear in the mailbox app under Streams. Any shared mailboxes will also appear on the app under Streams. You can ...
How do I change the spell check language?
Spell-check in Zoho Mail is set to Auto by default. This usually works fine, but there may be occasions where American spellings creep in. To set this to UK English: Log into webmail Go to Settings (cog icon at the top of the right-hand bar) Scroll ...
How do I find a new Shared Mailbox?
Once a shared mailbox has been created, if your email address is a member of that group, you'll be able to see it in the Shared Mailbox section in the left hand panel of your webmail.
Why do some group members not have configurable options?
External email addresses assigned to a Distribution List won't have Status or Post Approval until they've accepted the invite to join the group. They'll receive an email asking if they'd like to accept the invite. It will look something like this: ...
My emails are disappearing
If you click on an email and it then disappears, check what view you are in; if you're in the unread emails then switch your view to inbox to see the message. If you've selected an email in spam and marked as not spam it returns to the inbox. It does ...
How to redirect emails from an outlook.com email address
To redirect your emails from an @outlook.com email address, please refer to the Microsoft article on this: Use rules to automatically forward messages - Microsoft Support
Can we pool the storage from multiple users to make one mailbox bigger?
No, our service doesn't allow pooling of storage. Each mailbox has its own storage limit. If more is needed then there are storage upgrade options. Please contact support for the latest options and pricing.
Can a councillor be the Super Admin instead of the clerk?
No. For all our customers, the clerk will be the Super Admin for the Email Admin Console, meaning they have overall control of the email system. Other users can be set as Administrators but these are one step below the Super Admin, meaning they can't ...
My old email has stopped working
If you've asked us to take over your domain hosting, the link between your domain and your old website and email will be broken. We do not host other websites or mail services so you will no longer be able to access these.
Can I use newsletter software with our gov.uk address?
Overview It's recommended to use a mass-mailing application like Mailchimp, Zoho Campaigns, Email Octopus or MailerLite for sending out regular emails to a large number of subscribers. If you try to use your own mailbox then you'll quickly hit the ...
Can I use Outlook instead of Zoho Mail?
Yes, you can use Outlook as your mail application instead of Zoho. Zoho Mail is the platform and infrastructure that we supply to our customers. We recommend that you use the native webmail and desktop and mobile apps. However, if you'd like to use ...
Why am I getting duplicate emails delivered in Outlook?
Overview If you have IMAP enabled and use Outlook as your mail application then you may experience seeing duplicate emails in your outbox. Don't worry, it's not sending the emails twice, and there's a way to fix it. Method Go to Account Settings ...