FAQs
Can my site generate QR codes?
No, we don't have an option for your site to generate its own QR codes. If you'd like a QR code for one of your webpages; Copy the URL of the page you want visitors to go to Go to https://high-qr-code-generator.com/ Paste in the URL Download the QR ...
How do I rearrange new articles?
News articles appear in the order that they are posted in, with the newest appearing first. You can change the order that they appear in by changing the published date. Under edit article, just head to the section with the published details in:
How do upload a video to the website?
For uploading video we'd recommend uploading to YouTube and then we'll be able to create an add-on for the site to allow you embed youtube videos. We don't really want large files on your site as it affects how often we can back the site up. A link ...
If we use your website service, does it include SSL?
Yes, all our customer websites are protected using SSL certificates. We provide SSL certificates for your website (and email) for free. We will never charge for these. Certificates last typically for a few months, but we automatically renew them ...
Will the content that you port over from the old website meet the accessibility criteria?
Any text that we bring across will meet the accessibility requirements. The only "risk" is that the PDF documents which we transfer across may not meet the accessibility requirements. These need to have been saved as PDF's not printed to PDF when ...
I have loaded the accounts, pressed publish and update. Why can't I see this on the website?
Once you've created a new page, you now need to link it to either a signposting page or directly to the top level menu. The breadcrumbs section is just used in the sitemap and does not add your page to a Signposting Page. Take a look at Adding Page ...
What are my log in details for the website admin panel?
If it has been agreed by the Parish Council that you should have admin access, please ask the Clerk to sent us an email to set you up and we'll provide you with the details to log in.
How do I add a website admin?
Send an email to support@parish-online.co.uk with the name and email address of the person you'd like to add as website admin and we'll add them for you.
I want to change Councillors and Staff page title
The Councillors and Staff page is one of the fixed template items that is built into the website. This cannot be changed on a site by site basis. If you've got a suggestion for what you think this should be, do let us know and if we get a consensus, ...
I want to remove the links to Facebook, X/Twitter, Instagram or Whatsapp
At the bottom of the Homepage, we've added links to Facebook, X/Twitter and WhatsApp so that users can easily share your website with their contacts if they wish to. These are built into your website and can't be removed. In the Contact Info section ...
Website link not working
If you've saved a link to the website and you're now getting a 404 Page not Found error message, check that the link is correct; the permalink may have been updated. If you've edited the permalink in the page, have you updated this in the menu? See ...
How do I add defibrillator locations to the map on our website
The location of defibrillators on the defibrillator map which is built into your website is linked to Parish Online Mapping. If you don't already have an account, you can sign up at Parish Online - Mapping software helping local councils with asset ...
Are the Instant Images Copyright free?
All the images which are available under Instant Images of the Featured image option are copyright free.
Why is our new website not at the top of Google search results?
There are many reasons why this may be the case. There's no single action that will make the new site go to the top, and it's not something Parish Online can affect (beyond our normal site configuration and SEO setup). This applies to other search ...
Why is my meeting not showing in Upcoming Meetings?
The most likely reason it that the date for the meeting has not been set properly. Go back to the meeting in question and make sure the date is set for when the meeting will take place. Providing this date is in the future, it will show in Upcoming ...
We only have Full Council Meetings and don't want All Meetings with the same content
This is part of the template and is not something we can change as many parishes have committees so need this. We have a template website to allow us to keep the websites up to date and in line with new accessibility regulations as they are ...
The Website Login is not working
Your browser may have save a link which it is jumping to instead of going to the correct URL to log in. To remove this issue, you can either clear your cookies and browsing history or you can set up a new instance of the browser. In Edge, go to the ...
The images associated with news items don't appear on the homepage
For an image associated with a New Article to appear on the Homepage instead of the Placeholder image (the grey one), you need to set a featured image. Images added to the gallery or the article body will not appear on the Homepage. Follow the ...
Why do I get a "404 - Page not found" error?
Overview A 404 error is the website code that signifies that the requested page could not be found. The most common reason for this is when a Page link is updated, but that change hasn't been reflected in the Signposting Page. Investigate the URLs In ...
What do you transfer over from our old website?
Overview We provide a free, one-off, transfer of content from your old website to your new one with Parish Online. We limit the content migration to the list below. For anything else you want transferred, we provide an easy-to-use Admin Panel to add ...
Do I have to learn to code to use this service?
No, our Website Service means you can update content on your website without having to learn any programming languages. Simply log into the Admin Panel and add the content you need. This means content can be updated by any member of your organisation ...
How many templates can I choose from, and how customisable are they?
This service doesn't have multiple templates, it's one design that's been created to suit the needs of all Local Councils. There is, of course, the ability to put your own council's personality into the site with a choice of primary colours, homepage ...
Can I include sections for local community groups that aren't run by the Local Council?
Yes you can. It's important that your Local Council website is the hub for your residents finding local information, groups they can join and events they can attend. Pages for Community Groups can be created and added to the Services menu. This ...
What are the green credentials of your service?
When we get asked this question, it's mostly relating to how our servers are powered, so we'll focus on that element in this answer. However, there are other factors to consider when talking about how "green" our service is. In a nutshell; Our team ...