Setting an Out-of-Office

Setting an Out-of-Office

Overview

When you're are away from the office, you may wish to let people know you're not going to be checking your emails by setting an out-of-office message.  Additionally you may like to delegate your access to your emails to a colleague or forward your emails to them. Please see the relevant help articles for these.

Method

To set an out-of-office:
  1. Log into your webmail
  2. Click the Settings cog in the right-hand panel
  3. Scroll down to Out of Office and click it
  4. Set the out of office as you like and click Save

Explanation of Options

Set out of office duration

Here you can set the start and end time for when you want the Out of Office to be active.

To have it set permanently, leave the dates blank... or set it a long time in the future.

Set Unavailable Days

By default the out of office will be active 7 days a week. You can choose to limit this to set days.


Organisation User Auto-response Activation

Tick this on if you want your colleagues and councillors to receive a different out of office. Typically this is shorter and to-the-point, e.g. "I'm on holiday, leave me alone."


External User Auto-response Action

Tick this on if you want external users (e.g. members of the public) to receive a message. Typically this is more formal and polite.


Auto Response Interval

Here you can decide whether repeat emailers will get the out-of-office message again. By default they'll get one for the duration of your out of office. But you can override this to send the response multiple times.


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