Generating an App Password

Generating an App Password

Overview

You will need to generate an App Password if you want to use IMAP (i.e. connecting to your emails through Outlook, Apple Mail, Thunderbird etc).

What is an App Password?

An App Password is a secondary password generated specifically for one software connection. This means that if this App Password is compromised or lost, it doesn't affect your main account.

Why do I need an App Password?

This is an extra level of security that makes sure a 3rd party mail software doesn't have access to your primary password. Instead you give it an "app password" just for connection from that app.

Warning
If you do not follow this step, connecting to Outlook and other external mail apps will not work

Method

  1. Sign into your Parish Online Mail account through your webmail portal, e.g. https://mail.myparishcouncil.gov.uk (yours will be different to this)
  2. Go to the Accounts section. There are two ways to do this:
    1. Click this link https://accounts.zoho.eu/home#security/app_password
    2. In the top right, click on the circular icon, Click Zoho Account, Go to Security > App Passwords,
  3. Click Generate New Password
  4. Give it a name, e.g. "Outlook Desktop"
  5. Copy the password
You can now use this password for connecting your mailbox to Outlook (or other IMAP apps)

Next Steps

If you're new to Parish Online email, use this tutorial to set up your mailbox in other apps: Connecting your mailbox to other email software


    • Related Articles

    • Password Reset doesn't work

      Forgot Password Page Issues When trying to reset your password you might get the following error: This can be for a number of reasons. This article is here to help. Email isn't registered on our system This might happen if: You genuinely don't have ...

    • Resetting a Mailbox Password

      Overview The administrator (usually the Clerk) will have access to the Admin Panel which gives an overview of when a user last logged in and enables the administrator to provide support to the users. Permissions Only the account admin (typically the ...

    • Setting up your GOV.UK email with our mobile app

      Overview You can set up your .gov.uk mail on your phone. We would recommend that you use the Zoho Mail Apps as this is easiest way to do this. We are not able to provide support for 3rd Party Apps. Video Method 1. Go to Google Play or Apple app Store ...

    • What does the Zoho Mail App for mobile look like?

      Here's what the Zoho Mail App for Mobile looks like. When setting up a distribution list, if the Streams option is selected, these will appear in the mailbox app under Streams. Any shared mailboxes will also appear on the app under Streams. You can ...

    • Migrating emails away from our mail service

      If you choose to leave our service then it's advised to take a copy of your email archive. Our mail system can be connected to via IMAP, which is a common way for synchronising emails from one service to another. You'll need to: Enable IMAP (Enabling ...