Resetting a Mailbox Password

Resetting a Mailbox Password

Overview

The administrator (usually the Clerk) will have access to the Admin Panel which gives an overview of when a user last logged in and enables the administrator to provide support to the users.

Permissions

Only the account admin (typically the Clerk) can set aliases for users. This is because if it was a free-for-all, it could get messy and it's also open to abuse.

Method

  1. Log into https://mailadmin.zoho.eu using your clerk email account credentials
  2. Go to Users
  3. Click on the name of the user you want to change the password for
  4. Click the Security tab
  5. Select "Change Password"
  6. Enter a new password. You may wish to use an auto generator for this such as xkpasswd - a secure, memorable password generator.
  7. Choose whether to force password change on first login - for someone struggling to login it may be best to deselect this.
  8. If the user has access on one device but has forgotten their password to sign in on an additional device, you may wish to deselect the "sign out from all devices" box and choose "send credentials via email" so that they can receive the change of password email.
  9. Click Change
That's done.

Screenshots

2.

4.

5.


6-9.
 


    • Related Articles

    • Password Reset doesn't work

      Forgot Password Page Issues When trying to reset your password you might get the following error: This can be for a number of reasons. This article is here to help. Email isn't registered on our system This might happen if: You genuinely don't have ...

    • Saving a mailbox before deletion

      Overview Whilst it is best practice to delete the mailboxes of councillor when they leave, under certain circumstances, you may wish to keep access to the mailbox before deleting it. This method will provide access to the mailbox in a shared mailbox ...

    • Generating an App Password

      Overview You will need to generate an App Password if you want to use IMAP (i.e. connecting to your emails through Outlook, Apple Mail, Thunderbird etc). What is an App Password? An App Password is a secondary password generated specifically for one ...

    • Resetting Two Factor Authentication

      Overview If a user has deleted their One Auth App their Two Factor Authentication will need resetting. Method Log into the admin panel: log-into-your-email-admin-panel Go to users and select the user whose Two Factor Authentication you need to reset: ...

    • Creating a Shared Mailbox

      Overview Shared Mailboxes are basic email accounts that multiple users can see. Shared Mailboxes are mostly used for role-based functions such as having an allotments@yourparishcouncil.gov.uk address for the 3 people that manage allotments, for ...