Security
Adding emails to your Trusted Senders list
Overview Your email account has been set up with optimised security settings to block unwanted emails without blocking the ones you do want to receive. However, some emails may be treated as spam and sent to quarantine despite this. Method Log into ...
Email Deletion & Recovery in Zoho Mail
Overview Email deletion is a standard and necessary function within Zoho Mail, allowing users to manage inbox clutter, remove outdated information, and maintain an organised mailbox. However, it’s important to understand how deletion works and what ...
Backup Verification Codes
Overview If you don't have a smartphone, you may want to use backup codes instead as your method of Two Factor Authentication. However, we'd recommend using Zoho OneAuth App if you do have a smartphone. Method From your mailbox, go to your account by ...
Setting up two-factor authentication (TFA) (MFA)
Your email account is much more secure if you enable two-factor authentication. This means that even if your password is compromised, someone else won't be able to access your mailbox unless they have your mobile phone as well. This video walks you ...
How do I download the OneAuth app?
Download the Zoho OneAuth app to give your mail account extra security: Android Phones (Google Play Store) iOS Phones (Apple App Store)
Generating an App Password
Overview You will need to generate an App Password if you want to use IMAP (i.e. connecting to your emails through Outlook, Apple Mail, Thunderbird etc). What is an App Password? An App Password is a secondary password generated specifically for one ...