How to recall a sent email

How to recall a sent email

Overview

If an email has been sent mistakenly or an attachment missed, then it is possible to recall the email if certain conditions are met.

Method

Important Note: The email cannot be recalled in the following scenarios:

·      If the recipient is not from within your organization.

·      If the email has already been shared or is part of a Shared folder.

·      If a recall is attempted by a user (30 minutes) or an Administrator (24 hours) after the specified time limit from when the email is sent.

·      Emails fetched by POP/IMAP accounts cannot be recalled.

1.      Go into the sent folder, on click on the green tick, Mail Delivery Status (MDS) icon,



2.      Select recall this email

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3. The following message appears, select OK.

 

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4.      When the process is complete the following icon  appears