Transferring an old BT Internet email archive to your new gov.uk mailbox

Transferring an old BT Internet email archive to your new gov.uk mailbox

Overview

When moving to a new gov.uk mailbox with Parish Online you may feel lost without your historic archive of emails.
Fortunately there's a process for sucking up that email archive and storing it in your new gov.uk mailbox.

This tutorial will guide you through the process.

Things you will need

  1. Your BT Internet email address.
  2. The password for your mailbox

Things you should check

  1. How much storage is your BT Internet email using up? Parish Online gov.uk mailboxes have 5GB of storage each. If you need more Parish Online can apply more to your account for a small fee. If you don't want to pay extra, now is a good time to have a bit of a spring clean. Check your sent items, check for large attachments, and delete items in your Trash folder.

Method

Note: only the Administrator for your email system can run this. This is typically the clerk.
  1. Log into your email Admin Panel: https://mailadmin.zoho.eu
    1. Use your normal clerk email address and password
  2. Go to Data Migration
  3. Click Start Data Migration
  4. Give it a name e.g. "Transfer from BT Internet"
  5. Select IMAP as the protocol
  6. Enter mail.btinternet.com into the Source Server Address box
  7. Leave the rest and click Add
  8. On the next page, leave everything as-is, click Add
  9. On the next page, set the storage limit to 95% and click Create
  10. Click the Users tab (the one near the top in the middle, not the one in the left main menu)
  11. Click Add and enter:
    1. the old email address, e.g. councillor.bob@btinternet.com
    2. the BT Internet password
    3. the new email address. e.g. councillor.bob@mappington.gov.uk
  12. Click Start Migration
This will then churn away and port over your old emails. It may take up to 24 hours to complete depending on how many emails you have.

You can close the Mail Admin Panel tab and even shut down your computer if necessary, the process will continue no matter what.