Enabling or enforcing Two-Factor Authentication for your organisation

Enabling or enforcing Two-Factor Authentication for your organisation

Overview

We highly recommend using Two Factor Authentication.  There may be circumstances where this is not feasible.  In such cases, the Two-Factor Authentication can be switched off.  Alternatively, a user may need to have their Two-Factor Authentication reset.

Permissions

Only the administrator (usually the Clerk) will have access to the Admin Panel to manage users. 

Method - Switch Off Two-Factor Authentication

  1. Log into https://mailadmin.zoho.eu using your clerk email account credentials
  2. Go to Users


  3. Click on the name of the user you want to amend

  4. Click the Security tab

  5. Select "TFA"

  6. Use the slider to switch off Two-Factor Authentication.

That's done.

Method - Reset Two-Factor Authentication

  1. Log into https://mailadmin.zoho.eu using your clerk email account credentials
  2. Go to Users


  3. Click on the name of the user you want to amend

  4. Click the Security tab

  5. Select "TFA"

  6. Click "Reset TFA"

That's done.