I'd like to speak to someone on the phone

I'd like to speak to someone on the phone

Our number

Our support number is 01256 586 980.

Email Priority

Please note that we prioritise email support as:
  1. we're able to validate who you are
  2. we have a history of our conversation
  3. we can send you screenshots and Knowledge Base articles
As a small team serving thousands of Local Councils it's important for us to provide efficient and effective support to you. Over the years we've learnt that email is the best way to achieve that. Whilst we love talking to you on the phone, it is very time-consuming and we're less able to solve your problems.

Requesting a phone call

If you'd like us to call you, please email support@parish-online.co.uk with the questions you'd like answered.
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