Getting Started with Parish Online Email

Getting Started with Parish Online Email

Overview

Whether you're completely new to Parish Online's mail service, or your council is migrating from Parish Online's first generation mail service, this tutorial will guide you the process.

By the end of this tutorial you will;
  1. Be able to access your gov.uk email through a webmail portal
  2. Optionally have apps installed on your computer and mobile phone to access your gov.uk email

Video



Method

1. Accessing the email through the web portal

Alert
It's important to do this step first before attempting to add your mailbox to other mail apps. Please do not skip this step!

The clerk will be provided with a temporary password that they will need to share with you before the switchover day. If you have this then you're ready to go!
  1. Go to your new webmail address. This will be https://mail.yourparishcouncil.gov.uk where the "yourparishcouncil" bit is your gov.uk domain name. For example: https://mail.mappingtonparishcouncil.gov.uk. Your clerk will have been provided this link, so they may share it with you. This link may not work in the first 24 hours or a mail migration. If it doesn't go to this link instead: https://mail.cs.zohohost.eu/
  2. Enter your email address (all lowercase)
  3. Enter your temporary password
  4. Create a new password by entering it twice then click Set Password
  5. It may ask you to enter a phone number, you may choose to click "Skip this step"
You'll then be taken to the new webmail portal for your gov.uk email address.

We appreciate that logging into a webmail portal is not how most people send and receive email, so we recommend installing the following apps for your computer, laptop, tablet and/or mobile phone.

The benefits of using these apps instead of Outlook and built-in mail apps such as Apple Mail are;
  1. Natively compatible with all email, calendar and contact services
  2. Two factor authentication
  3. Fully segregated work and life on your devices

Desktop Apps

There are desktop apps available for Mac, Windows and Linux. Use the link below and select the type of computer you have to download it:
Once installed you'll need to enter your email address and password.
Warning
Do not use any of the Google, Facebook, Twitter etc options for logging in. They won't work for your gov.uk email address.

Mobile & Tablet Apps

There are mobile apps in the Apple App Store and Google Play Store. There are links for them here:
There is also a Mail Admin App for the Clerk which is useful for managing user accounts.

3. Connecting 3rd party apps

Warning
Please note: if you have Two Factor Authentication enabled then many of these apps will not work
To use 3rd party apps like Outlook, Apple Mail, Thunderbird etc, you'll need to:
  1. Make sure you're not using Two Factor Authentication (if this is mandated by your organisation then you'll have to use one of the Official Apps above)
  2. Enable IMAP in the webmail settings.
  1. Enable IMAP - tutorial here: Enabling IMAP
  2. Configure 3rd party apps - tutorial here: Connecting your mailbox to your email software

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