Check for quarantined emails

Check for quarantined emails

Overview

Your Parish Online Email service comes with the latest in spam and phishing reduction technology. This includes a system that quarantines incoming emails if they are suspicious for some reason. Reasons may include;
  1. The senders mail server doesn't have user authentication to prove that it's them (this is usually classed as an SPF fail)
  2. The senders mail server doesn't have domain authentication to prove that it's them (this is usually a DMARC fail)
  3. The content of the email is flagged as being "spammy" (there are loads of different reasons for this).
These protections are in place to ensure that your mailbox doesn't fill up with junk, and your whole council has extra protection from spam, phishing, scams and fraud.

Whilst this protection is great, it can sometimes catch emails from genuine senders of email that you want to receive, but they're not using the best email technology. So, you have tools to check and override these settings to teach your email system how to behave.

Checking the Quarantine

To check to see what emails have been quarantined;
  1. Log into https://mailadmin.zoho.eu to get to the Email Admin Panel.
  2. Go to Security and Compliance
  3. Go to Quarantine, then Incoming
You'll see a list of emails that have been caught in quarantine. These are emails sent to anyone within your organisation.

You can safely click on these to see information about why it has been quarantined.

Releasing Quarantined Emails

To release an email you consider safe you have two options;
  1. Deliver - this will deliver the email to the destination mailbox
  2. Deliver and Add - this will deliver the email but also learn that any subsequent emails from the same sender should be considered safe
To do this;
  1. Click on the email you want to deliver
  2. Click either Deliver, or click the drop-down to find Deliver and Add


You'll see you also have options to Deny the email. This will clear it from the Quarantine list.


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