Adding emails to your Trusted Senders list

Adding emails to your Trusted Senders list

Overview

Your email account has been set up with optimised security settings to block unwanted emails without blocking the ones you do want to receive.  However, some emails may be treated as spam and sent to quarantine despite this.

Method

  1. Log into your admin panel (ask your administrator to do this if you don't have access) - see Log into your Email Admin Panel
  2. Go to Security and Compliance, then select Spam Control and Allowed List.
  3. Click on the +Add option and put in the email addresses you want to ensure do not get blocked by the spam filters.
  4. If you're still not receiving emails from someone you could add them to your Trusted Email Address (this bypasses spam checking altogether)