Adding a new email user

Overview

When a new councillor or member of staff joins the Council, you'll want to set them up on your email.  If you've got someone who has left, you will need to delete them from the email and you can then reuse their licence.  If you have already removed one or more users you may have unused licences on your account.  In either of these cases you can set up a new email address for a new user using the following method.  If no-one has left and there are no unused licences, you'll need to contact Parish Online to obtain an additional licence.  Once we've set up that licence, you can go ahead and follow the method below.

Method

1. Check whether you have any unused licences by going to the Admin Console.  If the number of licences exceeds the number of organisation users proceed in setting up the new email address, otherwise, drop us message

2. On the Admin Console, go to "users" and click +Add

3. Enter the user's name, their username (following the format of the other users) and an initial password.

4. Send the initial password to the new users; they will be forced to change this on logging in for the first time.

• Related Articles

• Deleting an email user

  Overview You can remove an email user from the Email Admin Console. This will mean; They can no longer access the mailbox Any emails sent to that address will bounce The email archive will be permanently deleted You will release a mailbox licence to ...

• Converting a shared mailbox to a normal mailbox

  Overview It's not possible to convert a shared mailbox to a normal mailbox. However, you can close down the shared mailbox and create a new mailbox using the same email prefix. Limitations Going from a shared mailbox to a normal mailbox doesn't give ...

• Creating a Shared Mailbox

  Overview Shared Mailboxes are basic email accounts that multiple users can see. Shared Mailboxes are mostly used for role-based functions such as having an allotments@yourparishcouncil.gov.uk address for the 3 people that manage allotments, for ...

• Connecting your mailbox to other email software

  Overview Your email mailbox can be added to any email software that supports IMAP. Please note that if you use Outlook, this is an external application that Parish Online has no control of, so we do not support it. See our rationale for not ...

• Getting Started with Parish Online Email

  Overview Whether you're completely new to Parish Online's mail service, or your council is migrating from Parish Online's first generation mail service, this tutorial will guide you the process. By the end of this tutorial you will; Be able to access ...